Shipping & International

All shipping rates will vary depending on a few different factors, some of which include:

• Domestic vs International shipments
• Total weight of package
• Selected shipping method

We ARE NOT RESPONSIBLE for ANY fees required by customs for any reason. All shipping fees and VAT taxes we require will be clearly shown to you upon checkout. Duties and fees will be calculated by your local authorities and not displayed through our website.

Countries where no additional duties & taxes will be levied:
USA, Canada,
Germany, Italy, Belgium, Austria, Slovenia, Lithuania, Czechia, Luxembourg, Latvia, Romania, Estonia
Normally also not in: UK, Australia

You can find more information on import duties in our FAQs.

Our hours of operation for shipping are Monday through Friday, 8 a.m. to 6 p.m. PST, excluding weekends and major USA holidays. Orders will ship 2­-5 business days after you order. Normal shipping time is within 15 days (USA). *NOTE: These timelines do not apply during restocks, new releases & special promotions. Please refer to your order confirmation email for specific shipping details!

Transit times will vary based upon a few different conditions, including but not limited to:

• Total distance between us and you
• Whether your parcel is a domestic (USA) or international (everywhere else) shipment
• What delivery method you select

ESTIMATED transit times during new releases are as follows. Please note that this time frame is an estimate and not a guarantee.

DOMESTIC:
Insured & Tracked Shipment: 8-18 days.

INTERNATIONAL (Does NOT account for time spent at customs, border inspection facilities, etc):

Insured & Tracked Shipment: 9-20 days.

Any inquiries regarding the exact location of your package should be made to the carrier directly. Our customer service agents only have as much information as can be seen by you through your tracking number.

Please allow between 1-2 business days for your tracking number to update once you receive your tracking number by email.
If you don't see the email in your inbox try checking your spam folder or add info@idolxcosmetics.com to your safe sender’s list.

Send us an email! Our customer service team will be happy to help with any other question you may have! Send your name, order number (if applicable), and question to info@idolxcosmetics.com. Our hours of operation for customer service are Monday through Friday, 8 a.m. to 6 p.m. PST, excluding weekends and major holidays. Our customer service teams will do their best to respond as quickly as possible.