Our hours of operation for shipping are Monday through Friday, 8 a.m. to 6 p.m. PST, excluding weekends and major USA holidays. Orders will be processed within 1-3 business days after you order. For more informations regarding the shipping time please refer to the page Shipping & International.
All of our products are limited versions. Once sold out - they are gone for several months. The best way to get your hands on one of our limited edition products is to buy the product as soon as possible after it is released. We release all launch dates on social media.
Please note that all of our products are limited to 4 items per person per order, unless otherwise stated. Our store is set-up to block any orders that contain more than this quantity for a product, however, if you want to order more - just open up a new order.
Yes, our whole line is cruelty-free and vegan! Makeup is for humans, not animals. We have also researched our manufacturers and know 100% they don’t affiliate or get ingredients from places that are not cruelty-free!
When your order status states ‘unfulfilled’ it means your order has been accepted and processed and once dispatched the status will change to ‘fulfilled’. Once fulfilled, you should receive an email providing you with your tracking number.
Your order may be subject to import duties and taxes (if you are located outside of the USA) which are issued by your local government once your parcel reaches the destination country and these charges are the responsibility of the recipient. We recommend contacting your local customs office (if you are located outside of the USA) for further information as customs policies differ from country to country. VAT Tax will always be covered by IdolxCosmetic but for some few countries, there might still be an import duty. Please note, customs may hold your parcel and cause delivery delays. For more information, please visit our shipping information page here.
Countries where no additional duties & taxes will be levied: USA, Canada, Germany, Italy, Belgium, Austria, Slovenia, Lithuania, Czechia, Luxembourg, Latvia, Romania, Estonia Normally also not in: UK, Australia
Send us an email! Our customer service team will be happy to help with any other question you may have! Send your name, order number (if applicable), and question to firstname.lastname@example.org. Our hours of operation for customer service are Monday through Friday, 8 a.m. to 6 p.m. PST, excluding weekends and major holidays. Our customer service teams will do their best to respond as quickly as possible.
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